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Putting the Service-Profit Chain to Work - Harvard Business Review。

The service-profit chain establishes relationships between profitability, customer loyalty, and employee satisfaction, loyalty, and productivity. The links in ...： tw | tw。

[PDF] Putting the Service-Profit Chain to Work - Le Facteur Humain。

Putting the Service-Profit. Chain to Work by James L. Heskett, Thomas O. Jones, Gary W. Loveman,. W. Earl Sasser, Jr., and Leonard A. Schlesinger.： 。

Putting the Service-Profit Chain to Work (HBR Classic) - Harvard ...。

2008年7月1日 · In exemplary service organizations, executives understand that they need to put customers and frontline workers at the center of their focus ...： 。

An examination of the online service-profit chain - ResearchGate。

2015年8月17日 · PDF | Purpose – The purpose of this paper is to study the service-profit chain (SPC) on e-service quality dimensions, online customer value ...。

Impact of Total Quality Services on Financial Performance: Role of ...。

2017年2月23日 · Putting the service-profit chain to work.Harvard Business Review, 72(2), 164–174. Hofman, E., &Meijerink, J. (2015) ...。

Putting the Service-Profit Chain to Work - Article - Faculty & Research。

Heskett, J. L., T. O. Jones, G. W. Loveman, W. Earl Sasser, and L. A. Schlesinger. "Putting the Service-Profit Chain to Work." Harvard Business Review 72, ...： 。

Ownership Quotient: Putting the Service Profit Chain to Work for ...。

Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage. By: James L. Heskett, W. Earl Sasser Jr. and Joe Wheeler.： 。

[PDF] REEVALUATING THE SERVICE PROFIT CHAIN MODEL。

SPC model are: workplace design, job design, employee selection & development, rewards & recognition, and tools for serving customers. Employee Satisfaction.。

[PDF] Managing service employees: literature review, expert opinions, and ...。

satisfaction, which they termed the service-profit chain (Heskett et al., ... of the service climate in which they work and customer satisfaction are ...。

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